Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

Last Modified: July 28, 2025

At Cool.im ("we," "our," or "the Company"), one of our main priorities is protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

1.1 Personal Information:

  • Email address or phone number (for account creation)
  • Name and contact information (when provided voluntarily)
  • Payment information (processed securely via third-party providers)

1.2 Usage Data:

  • IP addresses and device identifiers
  • Browser type, version, and operating system
  • Pages visited, session duration, and feature usage
  • Crash logs and error reports (for troubleshooting purposes)

2. How We Use Your Information

We use collected information for purposes including:

  • Providing, maintaining, and improving our services
  • Processing payments securely
  • Communicating important updates or service notices
  • Analyzing usage patterns to enhance user experience

3. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, understand usage patterns, and improve our services. You can manage your cookie preferences via your browser settings. For users in the European Union, non-essential cookies are only set after explicit consent.

4. Data Security

We implement comprehensive security measures to protect your data, including:

  • End-to-end encryption for sensitive information
  • Secure transmission using SSL/TLS protocols
  • Encrypted storage on secure servers
  • Regular backups and access controls
  • Periodic security audits

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage safe practices on your side as well.

5. Third-Party Services

We may use third-party services to provide our services, including:

  • Payment processors (e.g., Stripe, Alipay, PayPal)
  • Analytics providers (e.g., Google Analytics, Heap)
  • Email communication platforms (e.g., Mailgun, SendGrid)

These third parties have their own privacy policies. We recommend reviewing them to understand how they handle your data.

6. Children's Privacy

We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at info@cool.im.

7. Your Rights

You have the following rights regarding your personal information:

  • Access and obtain a copy of your personal data
  • Correct or update inaccurate data
  • Request deletion of your personal information
  • Opt-out of marketing communications at any time
  • Withdraw consent for data processing, where applicable

To exercise these rights, please contact us at info@cool.im or use the account management tools provided on our website.

8. Changes to This Privacy Policy

We may update this policy periodically. Any significant changes will be posted on this page. Continued use of our services after changes implies acceptance. We recommend reviewing this page regularly.

9. Contact Us:

If you have questions about this Privacy Policy, please contact us:

Get in Touch:

Website: Cool.im

Email: info@cool.im

We respond to inquiries regarding privacy and data rights within a reasonable timeframe.